Faq
Order Processing & Shipping
How long does order processing take?
Orders are typically processed within 1-2 business days. During peak seasons, processing may take up to 3 business days.
What shipping methods do you offer?
We provide standard and express shipping options. Delivery times vary by destination and shipping method selected at checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout.
Product Information
Are your notebooks suitable for all types of pens?
Our premium notebooks are designed to work well with gel pens, markers, and mechanical pencils without bleed-through.
What's the difference between your marker types?
We offer alcohol-based markers for professional artists and water-based markers for everyday use. Product descriptions specify the ink type.
Do mechanical pencils come with lead?
Yes, all mechanical pencils are shipped with a starter pack of lead. Additional lead can be purchased separately.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Please contact our support team to initiate a return.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive the returned items. The time to appear in your account depends on your payment provider.
What if my product arrives damaged?
Please contact us immediately with photos of the damaged item and packaging. We'll arrange for a replacement or refund.
Other Questions
How should I store my art supplies?
Markers and paints should be stored horizontally in cool, dry places. Our storage solutions are designed specifically for art material preservation.
Do you offer bulk discounts?
Yes, we provide quantity discounts for schools and businesses. Please contact our sales team for customized quotes.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status using the link in your order confirmation.