Privacy policy

Information We Collect

At QuillCraie, we collect the following types of information to provide and improve our services:

  • Personal Information: Name, email address, shipping address, and payment details when you make a purchase.
  • Device Information: IP address, browser type, and operating system for analytics and security purposes.
  • Usage Data: Pages visited, products viewed, and interaction with our website to enhance user experience.
  • Cookies: We use cookies to remember preferences and track shopping cart items. You can manage cookie settings in your browser.

How We Use Your Information

Your data is used for the following purposes:

  • Processing and fulfilling your orders for notebooks, markers, gel pens, and other products.
  • Providing customer support and responding to inquiries.
  • Improving our website functionality and product offerings.
  • Sending transactional emails (e.g., order confirmations) and, with consent, marketing communications.
  • Complying with legal obligations under GDPR, CCPA, and other applicable laws.

Data Sharing and Third Parties

We may share your information with:

  • Payment Processors: To complete transactions securely (e.g., Stripe, PayPal).
  • Shipping Providers: To deliver your orders (e.g., FedEx, DHL).
  • Analytics Services: Such as Google Analytics to understand website traffic.

We do not sell your personal data to third parties for marketing purposes.

Data Security and Retention

We implement industry-standard measures to protect your data:

  • Encryption (SSL/TLS) for all data transmissions.
  • Regular security audits and access controls.
  • Data is retained only as long as necessary for the purposes stated or to comply with legal requirements.

Your Rights

Under GDPR, CCPA, and other privacy laws, you have the right to:

  • Access, correct, or delete your personal data.
  • Opt-out of marketing communications.
  • Request a copy of your data in a portable format.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us via email at [email protected].

Changes to This Policy

We may update this policy periodically. The latest version will always be posted on our website with the effective date.

Contact Us

For privacy-related questions, email [email protected].